Privacy policy

At AndrewOmnix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information that you provide to us, including:

  • Your name
  • Email address
  • Billing address
  • Shipping address
  • Phone number, if provided
  • Payment and transaction information
  • Order details
  • Information you provide when contacting customer support
  • Information you provide through our contact forms

We may also automatically collect certain information when you use our website, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages you visit
  • How you interact with our website
  • Information collected through cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Provide customer support
  • Respond to questions and requests
  • Process returns, refunds, and exchanges
  • Improve our website, products, and services
  • Communicate with you about your orders
  • Detect and prevent fraud or unauthorized activity
  • Maintain the security of our website
  • Send marketing communications where permitted and where you have agreed to receive them
  • Comply with applicable legal requirements

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help operate the website, remember preferences, understand how visitors use our website, and improve the shopping experience.

Cookies may also be used by service providers and advertising platforms that help us understand website activity and provide relevant advertising.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing Your Information

We may share your personal information with trusted service providers when necessary to operate our business and provide our services.

These may include:

  • Shopify and technology providers
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support providers
  • Website analytics providers
  • Advertising and marketing providers

We may also disclose information when required by law, to protect our rights, prevent fraud, or protect the safety and security of our customers and services.

We do not sell your personal information for money.

5. Shopify

Our store is hosted by Shopify, which provides the technology that allows us to operate our online store, process transactions, and provide services to our customers.

Information submitted through our website may be processed by Shopify and other service providers involved in operating our store.

6. Payment Information

Payments made through our website are processed by third-party payment providers.

We generally do not have direct access to your complete payment card information. Payment providers process your payment information according to their own privacy policies and security practices.

7. Marketing and Advertising

Where permitted by law, we may use information about your interactions with our website to help us understand our customers, improve our marketing, and show relevant advertisements.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

You may continue to receive important non-promotional communications, such as order confirmations and shipping updates.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Opt out of certain marketing communications
  • Withdraw consent where processing is based on consent

To exercise applicable privacy rights, contact us using the information below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

13. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside the country where you live.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

AndrewOmnix
Email: adinkeletsy@gmail.com